Looking for Customer Support?
Call (855) 878-3762

Regular customer support is available Mon to Fri from 8am to 5pm PST.
Emergency support is available 24 hours a day, 7 days a week.

SmartCare is committed to providing the highest levels of client support and offers 24 hour critical support, call center assistance, online support as well as email reply mechanisms. Every call and email received is logged in our database and analyzed in order to facilitate continuous improvement.

Technical Support

Need help with your current SmartCare System? Call us at 1 (855) 878-3762 or many questions can be addressed by checking out our video tutorials for training videos and troubleshooting guides.

Support Center

Telephone support is available from our Support Center between the hours of 8:00 am and 5:00 pm Central Time, Monday through Friday, excluding US Holidays.  Your calls will be answered by a trained technical support representative and logged on our Helpdesk database. You can also email us at support@smartcaresystem.com and we will respond to your email within 24 hours or the next business day.

Emergency Support

SmartCare’s Support Center is available for emergency technical support 24 hours a day, seven days a week. To access the Support Center in the event of an emergency please call our toll-free support line at 1 (855) 878-3762 or by emailing support@smartcaresystem.com.  If your call or email occurs during non-office hours you will be asked to leave a detailed message and a Support Center Representative will return your call promptly. Please refer to the bulleted list below for a description of situations that qualify as emergencies:

  • If no alerts are being received by the caregivers;
  • If the system is not receiving any data,
  • If you are receiving excessive alarms
  • If you are not able to access the portal